From our
humble beginnings as a single
market stall, we've grown to
become one of the UK's leading
retailers of clothing, food,
home products and financial
services. We now employ 68,000
employees in 30 countries, have
more than 500 stores and serve
tens of millions of customers
each and every week.
Our commitment to provide
superior quality products at
attractive prices has built us
an £8 billion turnover, but more
importantly has given us the
enviable reputation as the
retail store against which all
others are measured.
Our success has been built
on a number of core company values that have
remained almost unchanged since our earliest
beginnings. They are:
- Quality -
Delivering excellent standards
consistently
- Value - We need to
deliver exceptional value to our
customers
- Innovation - We
need to continue to be at the forefront
of innovation in both general
merchandising and food.
- Trust - We are the
most trusted retailer. We have a proud
heritage of staff welfare, customer care
and involvement in the community. We
want to continue to build this.
- Service - is about
delivering the highest standard of
services to our customers.
Service, has perhaps the biggest impact
on our people. We want everyone who works
for us (no matter what role they're in) to
be focused on helping us deliver a service
people talk about. This in itself has
created a set of values, which apply to all
our teams. Proud - Our
people are proud of the fact they work for
Marks & Spencer, and of the products they
work with. They take pride in everything
they do. Committed - Our
people are committed to delivering great
customer service. Involved
- Our people are informed of new
developments and kept up-to-date with the
progress of the company. Challenged
- Our people challenge each other
constructively every day to ensure we all
reach our full potential.
Valued - Our people are
rewarded for their contribution to the
business.
Fairly treated - Our people
are respected and valued, whoever they are.
