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Station Assistant Profile

Introduction

This Section of the site details information that you might find useful if you are looking to secure employment or require further details regarding working as a Station Assistant. This page details the following Information:-

  • Finding Suitable Work as a Station Assistant
  • Working Duties Expected
  • Hours and Environment
  • Working Skills Required
  • Training Requirements
  • Salary Expectations
  • Trade Information
  • Other useful Station Assistant Work Information


Finding Suitable Work

This website features a volume of Job vacancies advertised on behalf of a number of different employers and specialist recruiters that post vacancies on a regular basis so you can start your search for work right here:-

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We feature many Station Assistant Jobs live online at this site and these posts are updated daily. Please book mark this page and return here on a regular basis or register with our site for Jobs by email so that you don't miss out on the latest work opportunities.

Working Duties Expected

A station assistant oversees the smooth and safe operation of the railway station.

Duties involve signalling the guard or driver for departure, and ensuring that passengers board and disembark safely.

Station assistants alter indicator boards to reflect new information and make passenger announcements. Checking tickets and giving information on services, routes, train times and delays are important parts of the work.

Smaller stations may require the station assistant to undertake some cleaning duties.

Some of the work may be based in the ticket office. Here and in the information office, passenger queries are dealt with in person and by phone.

Hours and Environment:

A basic working week will be 37 to 39 hours. This will be in shifts covering days and evenings, weekends and bank holidays. Shifts may be up to 12 hours so you can expect to work unsocial hours. It may be necessary to work overtime.

Work is on the platforms in all weathers, or in a ticket or information office. The work may involve some lifting and carrying.

A uniform is provided by the company.

Skills and Interests:

To be a station assistant you should:

  • have strong communication skills
  • be able to handle the stress of busy periods
  • have a good memory for timetables, fares and regulations
  • be numerate
  • have a smart appearance
  • be able to work independently or in a team
  • be able to stay calm and make decisions in an emergency.

Entry:

Although there are no formal entry requirements, some companies may require applicants to have up to four GCSEs (A-C)/S grades (1-3).

You must be at least 18 years old to be a station assistant. Experience of working with the public, or in a retail environment, could be an advantage.

All new entrants will be required to pass a medical examination. This tests fitness levels, eyesight, colour vision and hearing. The safety of rail passengers is of critical importance, and there is a rigid policy on drug and alcohol abuse. Random alcohol and drug tests can be conducted at any time. Some companies will not employ people with visible tattoos or body piercings.

Training:

Training begins with a short induction course on how the companys system operates, company rules, safety issues, timetables and fares. You would then develop your skills by working alongside experienced station staff. This could include working on a station platform, in a ticket office, or in an information centre.

It may be possible to work towards NVQ/SVQ Level 2 in Rail Transport Operations (Passenger Services) or levels 2 and 3 in Customer Service.

Foundation and Advanced Modern Apprenticeships (MAPPs) may be available for people aged 16-24.
For details see: MAPPs (England); Skillseekers MAPPs (Scotland); National Traineeships MAPPs (Wales); and MAPPs (Northern Ireland).

Opportunities:

There is an increase in the number of rail companies currently recruiting staff.

Applications can be made to Railtrack PLC, or one of the 23 Train Operating Companies (TOCs). Companies that run light rail and metro systems are another possibility, especially the larger ones such as London Underground.

With extra training, promotion can be up senior station assistant, station team supervisor or leader, assistant station manager, and even station manager.

In some companies, you may get a chance to move across to guard/conductor or driver or into a job in the offices.

Annual Income:

The annual income section is intended as a guideline only.

New entrants start at around £9,500 to £12,500.
Experienced station staff earn from £10,500 to £14,000.
Some station assistants earn over £18,000.

Free or reduced price travel is sometimes offered as an extra benefit.

Further information:

Rail Industry Training Council (RITC - National Training Organisation) *
B118 Macmillan House
Paddington Station
London
W2 1FT
Tel: 020 7313 1035
www.ritc.org.uk

Network Rail
40 Melton St
London
NW1 2EE
Tel: 020 7557 8000
www.networkrail.co.uk

Northern Ireland Railways
Human Resources Department
Central Station
East Bridge Street
Belfast
BT1 3PB
Tel: 028 9089 9400

* PLEASE NOTE
National Training Organisations (NTOs) ceased to be recognised by the government on 31 March 2002. However, some are continuing to operate in their respective fields. Please contact individual NTOs with queries regarding their current status.

The Secretary of State for Education and Skills is licensing new Sector Skills Councils - charged with boosting skills and productivity in business sectors. For information about Sector Skills Councils, their roles and responsibilities, please visit the Sector Skills Development Agency website: www.ssda.org.uk

Other Useful Station Assistant Work Information

We have a section available at this site on Station Assistant job interview tips that you may find of interest should you wish to brush up your skills in this area and we also have number of career articles that may also be of use to you from within our guides and documents section.

Locations where we feature Jobs include:-
Aberdeen, Berkshire, Aberdeen, Bath, Bedfordshire, Berkshire, Birmingham, Bradford, Bristol, Cambridgeshire, Cardiff, Central London, Cheltenham, Cornwall, Coventry, Derby, Devon, Docklands, Dorset, Dundee, Durham, East Midlands, East Sussex, Edinburgh, Essex, Glasgow, Gloucester, Hampshire, Hertfordshire, Kent, Lancashire, Leeds, Leicester, Leicestershire, Lincolnshire, Liverpool, London, Manchester, Middlesbrough, Midlands and in various parts of the West Midlands

Details of other Station Assistant Jobs can also be found in other UK wide areas including:-
Milton Keynes, Newcastle, Newcastle Upon Tyne, Norfolk, North London, North Midlands, Northampton, Northamptonshire, Northern Ireland, Northumberland, Norwich, Nottingham, Nottinghamshire, Oxford, Oxfordshire, Plymouth, Salisbury, Scotland, Sheffield, Shropshire, Somerset, South East, South London, South Midlands, Southampton, Staffordshire Surrey, Swansea, Swindon, Telford, Wales, Warwickshire, West End, West London, West Midlands, Worcestershire, York and throughout Yorkshire.

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