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Building Society Customer Advisor Profile

Building Society Customer Adviser

 

Introduction

This Section of the site details information that you might find useful if you are looking to secure employment or require further details regarding working as an Building Society Customer Adviser. This page details the following Information:-

  • Finding Suitable Work as an Building Society Customer Adviser
  • Working Duties Expected
  • Hours and Environment
  • Working Skills Required
  • Training Requirements
  • Salary Expectations
  • Trade Information
  • Other useful Building Society Customer Adviser Work Information


Finding Suitable Work

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Working Duties Expected

The following description is an overview of what the above job position entails, what kind of salary you can expect, what hours are involved in carrying out the work, where you can find additional information about the job in both web and trade publication formats and the required skills that may help you in looking for employment in this particular field.

• A bank cashier is responsible for dealing with customers' accounts face-to-face at the counter.
• They pay in cheques, pay cash in and out and answer questions, using a computerised system.
• They are also involved in administrative jobs such as opening post, sending out correspondence and balancing tills at the end of the day.
• In some branches, they spend time working on the customer services desk.

Normal bank opening hours are Monday to Friday, 9am to 5pm, although smaller branches sometimes open fewer hours. Larger branches usually open Saturday mornings. Bank staff usually work in modern, open plan offices. Cashiers work behind a counter and glass screens when dealing with customers' payments.

A bank cashier should be:

• honest, reliable and accurate
• a good communicator
• keen to work as part of a team
• flexible and able to respond positively to change.

Approximately 12,000 branches of banks in the UK employ around 365,000 people. Opportunities also exist in call centres, head office departments, the Bank of England and investment banks. Although there are no set entry qualifications, banks sometimes require four GCSEs/S grades (A-C/1-3), including English and maths. The right personal qualities are usually as important as the academic qualifications. Many banks encourage people with experience of working in finance and with the public.

Bank cashiers can progress to senior cashier, specialist customer service adviser, or assistant manager.

What does the role encounter?

A bank cashier is responsible for dealing with customers' accounts face-to-face at the counter. Cashiers pay in cheques, pay cash in and out, answer questions and use a computerised customer system to complete the tasks.
They are also involved in daily routines and administrative jobs such as opening post, sending out correspondence and balancing tills at the end of the day, to check the right amounts of money have come in and gone out.
Banking is a fast moving, technological industry. In the last decade, there have been major changes in services and products offered by financial organisations, including banks. The main reasons are:

• advances in technology, providing streamlined administration and electronic customer services, eg cash machines and internet banking
• competition from building societies, insurance and retail companies
• customers needing 24-hour access to their accounts and a wider range of services.

Because of this, a cashier needs good knowledge of all these services and products - from using cash machines and internet banking, to mortgages and loans. In some branches, they spend time working on the customer services desk. They may help customers complete application forms for an account or loan, provide detailed information from their account, or know who on the staff a customer can see about more specialised subjects such as share dealing or will writing.

What type of hours will I have to work?

Normal bank opening hours are Monday to Friday, 9am to 5pm, although smaller branches sometimes open fewer hours. Larger branches usually open Saturday mornings, often with a reduced level of staff. Cashiers may have to work outside these hours for administrative duties such as cashing-up.

Bank staff usually work in modern, open plan offices. Cashiers work behind a counter and glass screens when dealing with customers' payments. The customer service desk is usually more informal and in the customer browsing area of the branch. CCTV operates in all banks, so the working area is constantly observed.

Cashiers are provided with uniform in most banks.

If there is more than one branch in the town or area, cashiers may sometimes work in a different branch for a short period.

What level of salary and benefits are there?

These figures are purely for guidance only. Salaries may vary for the area the job is situated in, age, experience along with a host of other factors:

• Salaries start between £8,750 and £10,500 depending on the bank and size of branch.
• Experienced cashiers/customer service advisers can earn between £10,500 and £16,000.
• Senior cashiers and specialist customer service advisers may earn from £13,000 to £23,000 or more.
Many banks have profit-related bonus schemes, based on individual or team success in meeting targets. Other benefits include subsidised mortgages, pensions, loans, share options and insurance cover.

What type of skills will I need?

You will need to have some or all of the following type of skills to carry out this job:

• to be honest, reliable and accurate
• to be able to respond positively to customers and their needs
• to be a good communicator, with tact and an appreciation of confidentiality
• to be in possession of, or learning, IT skills
• to be knowledgeable about their bank's products and services
• to show initiative and sell products and services to customers
• to be keen to work as part of a team
• to be flexible and able to respond positively to change.

What type of training will I receive?

Bank cashiers receive practical on-the-job training. They continue to have opportunities to develop their skills and qualifications through the banks' ongoing staff training and development programmes, including qualifications up to, and above, degree level through professional bodies.

The Diploma in Financial Services, a foundation level qualification offered by the Chartered Institute of Bankers and Chartered Institute of Bankers in Scotland, is very relevant to someone working as a cashier or customer service adviser.

Banks have trainee management schemes involving competence-based, on-the-job training and working towards Associateship of the Chartered Institute of Bankers (CIB) linked to a BSc (Hons) in Financial Services or in Scotland, The Chartered Institute of Bankers in Scotland (CIOBS).

Career Progression:

Bank cashiers/customer service advisers with the ability and enthusiasm to progress can do so through internal training and development programmes to senior cashier, specialist customer service adviser, or assistant manager.

Are there similar types of job or related industries?

Yes, this list is not exhaustive but see the following categories:

Accounting Technician
Bank Manager
Building Society Assistant
Building Society Manager
Customer Services Assistant
Financial Consultant/Adviser
Insurance Broker
Pensions Adviser
Sales Assistant

Where can I find further information?

The Bank of England, Personnel Division, Threadneedle Street, London EC2R 8AH. 020 7601 444. Website: www.bankofengland.co.uk

Chartered Institute of Bankers in Scotland, Drumsheugh House, 38b Drumsheugh Gardens, Edinburgh, EG3 7SW. 0131 473 7777. Website: www.ciobs.org.uk

Financial Services NTO, 51 Gresham Street, London EC2V 7HG. 020 7216 7366. Website: www.fsnto.org

Institute of Financial Services/Chartered Institute of Bankers, IFS House, 4-9 Burgate Lane, Canterbury, Kent, CT1 2XJ. 01227 818609. Website: www.ifslearning.com

London Investment Bankers Association, 6 Frederick's Place, London EC2R 8BT. 020 7796 3606. Website: www.liba.org.uk

What trade magazines are available for this industry?

All of the following magazines and journals can be purchased from any good bookstore:

Careers in Banking and Finance - Kogan Page
Getting into Financial Services - Trotman.


Other Useful Building Society Customer Adviser Work Information

We have a section available at this site on Building Society Customer Adviser job interview tips that you may find of interest should you wish to brush up your skills in this area and we also have number of career articles that may also be of use to you from within our guides and documents section.

Locations where we feature Jobs include:-
Aberdeen, Berkshire, Aberdeen, Bath, Bedfordshire, Berkshire, Birmingham, Bradford, Bristol, Cambridgeshire, Cardiff, Central London, Cheltenham, Cornwall, Coventry, Derby, Devon, Docklands, Dorset, Dundee, Durham, East Midlands, East Sussex, Edinburgh, Essex, Glasgow, Gloucester, Hampshire, Hertfordshire, Kent, Lancashire, Leeds, Leicester, Leicestershire, Lincolnshire, Liverpool, London, Manchester, Middlesbrough, Midlands and in various parts of the West Midlands

Details of other Building Society Customer Adviser Jobs can also be found in other UK wide areas including:-
Milton Keynes, Newcastle, Newcastle Upon Tyne, Norfolk, North London, North Midlands, Northampton, Northamptonshire, Northern Ireland, Northumberland, Norwich, Nottingham, Nottinghamshire, Oxford, Oxfordshire, Plymouth, Salisbury, Scotland, Sheffield, Shropshire, Somerset, South East, South London, South Midlands, Southampton, Staffordshire Surrey, Swansea, Swindon, Telford, Wales, Warwickshire, West End, West London, West Midlands, Worcestershire, York and throughout Yorkshire.

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