Cabin Crew Profile
This Section of the site details information that you might find useful if you are looking to secure employment or require further details regarding working as an Cabin Crew. This page details the following Information:-
- Finding Suitable Work as an Cabin Crew
- Working Duties Expected
- Hours and Environment
- Working Skills Required
- Training Requirements
- Salary Expectations
- Trade Information
- Other useful Cabin Crew Work Information
Finding Suitable Work
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Working Duties Expected
Cabin Crew look after passengers on aircraft, making sure they are safe during the flight.
After a briefing giving details of the flight, they:
• check the cabin equipment, including supplies of food and drink
• show passengers to their seats
• make sure that luggage is stored safely
• prepare and serve meals, drinks and duty-free goods
• look after in-flight entertainment
• make sure passengers understand safety and emergency procedures.
Cabin Crew must be flexible about working times. They work weekends, overnights and public holidays. Conditions are very restricted, and they spend a lot of time on their feet. The amount of time spent away from home varies. Jetlag is a problem, and working under air pressure in a plane can cause tiredness and sometimes health problems.
Cabin Crew need to be:
• confident, friendly and good with people
• calm and level-headed
• tactful but assertive
• able to work quickly and efficiently.
Cabin Crew work for airline companies. They usually have to live near the airport. Competition for places is very intense. Attendants (or Crew) should have GCSEs/S grades -English, maths and a foreign language are useful.
Experience of customer service work is often required. The minimum age is usually 19, and there are unlikely to be opportunities for new recruits over 30. Airlines run their own training courses lasting for four to six weeks, prior to training on the job with senior crew. Experienced staff can be promoted to senior cabin crew. There may also be opportunities to transfer to ground-based employment with the airline.
What does the role encounter?
Cabin Crew look after passengers on aircraft. Their main role is to make sure they are safe during the flight. As passengers spend more time with them than any other airline employees, Cabin Crew play a vital customer service role.
The working day usually starts with a briefing giving details of the flight. Then the crew board the aircraft to:
• check the cabin equipment
• make sure the plane is carrying enough food, drink and other supplies
• show passengers to their seats
• make sure that luggage is stored safely
• prepare and serve meals, drinks and duty-free goods, and clear up afterwards
• look after in-flight entertainment.
Cabin Crew are responsible for making sure passengers understand and follow safety and emergency procedures. This involves demonstrating safety procedures like wearing and using life jackets and fastening and unfastening safety belts. In an emergency, the crew have to ensure that passengers follow the captain's instructions, use safety equipment correctly, and stay calm. They might also have to deal with emergencies like cabin fires. If anyone becomes sick during the flight, a member of the crew gives first aid. The job also involves tasks such as filling in flight reports, customs and immigration documents, accounts of duty-free sales, and meal and drink orders. At the end of the flight, the crew make sure passengers leave the aircraft safely.
There can be 14 or more cabin crew on a large aircraft, supervised by a senior flight attendant or Cabin Crew member, Stewardesses or Stewards). As they do not work with the same colleagues on each flight, it is important to be confident and work well with new people.
What type of hours will I have to work?
It is essential to be flexible about working times. Cabin Crew work weekends, overnights and public holidays. The amount of time spent away from home varies. Sometimes there is only enough time to catch up on sleep, with no opportunities for sightseeing. Cabin crew may have to stop over in countries with difficult political situations, or high rates of infectious diseases.
Conditions are very restricted, and cabin crew spend a lot of time on their feet. They could cross several time zones in one flight, so jetlag is a problem. Working under air pressure in a plane can be difficult. This can cause tiredness and sometimes health problems. Bad weather can also make flying conditions uncomfortable or even dangerous.
Cabin crew have to wear uniforms and are expected to look smart and well groomed.
What level of salary and benefits are there?
These figures are only a guide.
• A new recruit earns around £9,000.
• With experience, crew members can earn £11,000.
• The salary for senior crew is around £17,000.
What type of skills will I need?
You will need to have the following skills:
• be confident, friendly and good with people
• enjoy teamwork
• be calm and level-headed under pressure and in emergencies
• be tactful but assertive with difficult people - frightened, angry, aggressive and drunken passengers
• be able to deal with difficult situations firmly, but politely
• be sensitive and reassuring towards people who are anxious or upset
• be able to work quickly and efficiently
• be flexible
• be honest and confident with money, including foreign currency
• be physically fit with good eyesight
• have a smart appearance and good grooming.
What type of training will I receive?
Once accepted by an airline, candidates have to pass a training course lasting around four to six weeks. They study safety and emergency procedures, fire-fighting, first aid, security and hijack procedures, crowd control, cabin service, dealing with passengers, foreign currency and personal grooming. Some airlines have introductory distance learning courses which entrants do before starting their basic training.
After basic training, new crew members start flying duties. Most airlines have a probationary period of three to six months, when entrants are monitored by trainers or senior crew. Working cabin crew have to pass regular exams to check that their knowledge of safety and emergency procedures and first aid meets official requirements.
What Is The Outlook Towards Career Progression?
Experienced staff can be promoted to senior flight attendants (or Air Cabin Crew, Stewardesses or Stewards). There may also be opportunities to transfer to ground-based employment with the airline.
Are there similar types of job or related industries?
Yes this list is not exhaustive but see the following categories:
Air Cabin Crew.
Where can I find further information?
British Airways Recruitment, The Rivers, Cranebank, PO Box 59, Heathrow Airport, Middlesex TW6 2SL. 0870 6080 747. Website: www.britishairwaysjobs.com
Edexcel, Customer Response Team, Stewart House, 32 Russell Square, London WC1B 5DN. 0870 240 9800. Website: www.edexcel.org.uk
EMTA Awards Ltd (EAL), EMTA House, 14 Upton Road, Watford WD18 0JT. 01923 652400. Website: www.eal.org.uk
Royal Aeronautical Society, 4 Hamilton Place, London W1J 7BQ. 020 7670 4300. Website: www.aerosociety.com
What trade magazines are available for this industry?
All of the following magazines and journals can be purchased from any good bookstore:
Other Useful Cabin Crew Work Information
We have a section available at this site on Cabin Crew job interview tips that you may find of interest should you wish to brush up your skills in this area and we also have number of career articles that may also be of use to you from within our guides and documents section.
Locations where we feature Jobs include:-
Aberdeen, Berkshire, Aberdeen, Bath, Bedfordshire, Berkshire, Birmingham, Bradford, Bristol, Cambridgeshire, Cardiff, Central London, Cheltenham, Cornwall, Coventry, Derby, Devon, Docklands, Dorset, Dundee, Durham, East Midlands, East Sussex, Edinburgh, Essex, Glasgow, Gloucester, Hampshire, Hertfordshire, Kent, Lancashire, Leeds, Leicester, Leicestershire, Lincolnshire, Liverpool, London, Manchester, Middlesbrough, Midlands and in various parts of the West Midlands
Details of other Cabin Crew Jobs can also be found in other UK wide areas including:-
Milton Keynes, Newcastle, Newcastle Upon Tyne, Norfolk, North London, North Midlands, Northampton, Northamptonshire, Northern Ireland, Northumberland, Norwich, Nottingham, Nottinghamshire, Oxford, Oxfordshire, Plymouth, Salisbury, Scotland, Sheffield, Shropshire, Somerset, South East, South London, South Midlands, Southampton, Staffordshire Surrey, Swansea, Swindon, Telford, Wales, Warwickshire, West End, West London, West Midlands, Worcestershire, York and throughout Yorkshire.
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