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Car Hire Receptionist Profile


This Section of the site details information that you might find useful if you are looking to secure employment or require further details regarding working as an Car Hire Receptionist. This page details the following Information:-

  • Finding Suitable Work as an Car Hire Receptionist
  • Working Duties Expected
  • Hours and Environment
  • Working Skills Required
  • Training Requirements
  • Salary Expectations
  • Trade Information
  • Other useful Car Hire Receptionist Work Information

Finding Suitable Work

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Working Duties Expected

Car hire receptionists, sometimes known as rental or reservation agents, work for car and van hire companies, dealing with enquiries and bookings from businesses and the public. Receptionists handle face-to-face enquiries and enquiries by telephone, fax and email.

Car hire receptionists may be based at major transport links such as airports, railway stations and ports. If working for a larger hire firm, they may work at a central call centre booking office.

Typical duties include:

  • taking enquiries about the types of vehicle available and giving information on rental charges
  • checking vehicle availability and taking booking details from customers
  • preparing the necessary paperwork, taking payment, and making arrangements for the vehicle''s delivery to the customer and its return
  • recording details on a computer booking system, sending out invoices, looking after long-term contracts, handling complaints and dealing with overdue accounts
  • noting the mileage, checking for any damage, arranging for servicing/cleaning work, and refuelling when the cars are returned.
  • Receptionists with foreign language skills may have responsibility for dealing with international clients.

Hours and Environment

Car hire receptionists normally work 8am to 6pm, Monday to Friday, with some weekend duties. Part-time work is available.

Larger car hire companies often provide a 24-hour service at major airports and certain rail terminals. Staff at major terminals work shifts.

The work is mainly office based, although receptionists may sometimes be required to deliver and collect hire vehicles.

A uniform may be provided.

Skills and Interests

To work as a car hire receptionist, you should:

  • have good customer care skills
  • have good communications skills
  • have a basic understanding of vehicle performance in order to recommend appropriately according to customer needs
  • be able to deal with difficult customers or complaints in a professional manner
  • have a smart appearance
  • be efficient, organised and methodical
  • be competent with computers including word processing, databases and email and have clear handwriting
  • have good numeracy skills in order to handle payments and process invoices
  • be able to work quickly, at times under pressure
  • have good geographical knowledge.


Entry qualifications vary. Most companies ask for some GCSEs (A-C)/S grades (1-3) particularly English and maths. Some companies require sales or clerical qualifications, such as relevant NVQs/SVQs or BTEC GNVQs in customer care, business administration or reception work.

The right personality and relevant experience of dealing with the public are also valuable for entry into the job.

A driving licence is generally required, with one years driving experience.

If the company is based in an airport, port or major tourist destination, language skills are a definite advantage.


Training is usually provided on the job, and may include NVQs/SVQs in Customer Service or Administration at levels 2, 3 and 4, or Reception at levels 1 or 2.

If your job involves some sales work, then NVQ/SVQ Vehicle Sales at levels 2 and 3 may be appropriate.

The Motor Industry Training Council hold details of training providers throughout Great Britain.

If you work for a member of the British Vehicle Rental and Leasing Association (BVRLA), you can undertake the City & Guilds Vehicle Rental Operator Skills Certificate, covering areas such as general marketing, customer contact, legislation affecting rental companies, insurance practice, overseas rental, and light commercial vehicles and minibuses.

Foundation and Advanced Modern Apprenticeships (MAPPs) may be available for people aged 16-24.
For details see: MAPPs (England); Skillseekers MAPPs (Scotland); National Traineeships MAPPs (Wales); and MAPPs (Northern Ireland).


Employers include large international car rental and leasing companies, which are based in most major cities, airports, ports and tourist destinations. Smaller, locally based companies are in most towns throughout the UK.

Promotion opportunities exist, mainly with larger firms where progression to office supervisor or branch manager is possible.

Opportunities to become self employed are very limited, and this would require a lot of experience of the industry and sound financial knowledge.

Annual Income

Figures are intended as a guideline only.

New receptionists can expect to earn around £10,000 a year.
Those in larger firms, with experience, can earn between £12,000 to £15,000 a year.
Senior rental receptionists, perhaps at supervisory level, can earn up to £18,000 a year.

Further information:

British Vehicle Rental and Leasing Association (BVRLA)
River Lodge
Badminton Court
Tel: 01494 434747

Automotive Skills *
201 Great Portland Street
Tel: 020 7436 6373

Other Useful Car Hire Receptionist Work Information

We have a section available at this site on Car Hire Receptionist job interview tips that you may find of interest should you wish to brush up your skills in this area and we also have number of career articles that may also be of use to you from within our guides and documents section.

Locations where we feature Jobs include:-
Aberdeen, Berkshire, Aberdeen, Bath, Bedfordshire, Berkshire, Birmingham, Bradford, Bristol, Cambridgeshire, Cardiff, Central London, Cheltenham, Cornwall, Coventry, Derby, Devon, Docklands, Dorset, Dundee, Durham, East Midlands, East Sussex, Edinburgh, Essex, Glasgow, Gloucester, Hampshire, Hertfordshire, Kent, Lancashire, Leeds, Leicester, Leicestershire, Lincolnshire, Liverpool, London, Manchester, Middlesbrough, Midlands and in various parts of the West Midlands

Details of other Car Hire Receptionist Jobs can also be found in other UK wide areas including:-
Milton Keynes, Newcastle, Newcastle Upon Tyne, Norfolk, North London, North Midlands, Northampton, Northamptonshire, Northern Ireland, Northumberland, Norwich, Nottingham, Nottinghamshire, Oxford, Oxfordshire, Plymouth, Salisbury, Scotland, Sheffield, Shropshire, Somerset, South East, South London, South Midlands, Southampton, Staffordshire Surrey, Swansea, Swindon, Telford, Wales, Warwickshire, West End, West London, West Midlands, Worcestershire, York and throughout Yorkshire.

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