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Civil Service Admin Officer Profile


This Section of the site details information that you might find useful if you are looking to secure employment or require further details regarding working as a Civil Service Admin Officer. This page details the following Information:-

  • Finding Suitable Work as a Civil Service Admin Officer
  • Working Duties Expected
  • Hours and Environment
  • Working Skills Required
  • Training Requirements
  • Salary Expectations
  • Trade Information
  • Other useful Civil Service Admin Officer Work Information

Finding Suitable Work

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Working Duties Expected

Civil Service administrative officers work in a broad range of fields. Within the Civil Service there are around 100 departments, agencies and devolved administrations dealing day-to-day with developing and implementing policies, researching and advising government ministers, and generally ensuring the smooth running of the machinery of government.

Administrative officers carry out the day-to-day clerical duties. The actual work depends on the department or agency they are based in. Duties could include:

  • using photocopiers, franking machines, fax machines and other office equipment
  • dealing with the public on the phone or in person, and replying to letters
  • researching information to answer public enquiries
  • checking and updating records both manually and on computer databases.
  • With experience and additional training they could deal with financial accounts, complicated enquiries or complaints, or take on more specialist work related to their department.

Hours and Environment

Most staff work 36-37 hours a week excluding breaks, and get 22-25 days' annual leave plus ten and a half public and privilege holidays. In departments where a service needs to be provided outside normal office hours, shift systems operate.

Many posts operate on a flexitime system and part-time and job share opportunities are available.

Most posts are office-based although some travel to external meetings, conferences or training courses may be required.

Skills and Interests

As a Civil Service Administrative Officer, you should:

  • be able to work well as part of a team
  • have good communication skills, both spoken and written
  • have good organisational and time management skills
  • have a methodical approach to work and be able to pay attention to detail
  • be able to handle confidential information responsibly
  • be able to follow procedures and take personal responsibility for your work
  • be interested in public service.
  • Computer skills, language skills and numerical skills are also useful.


Recruitment is organised by the individual departments and agencies which set their own entry requirements.

As a guide, administrative officers usually have four or five GCSEs (A-C)/S grades (1-3) including English, or equivalent qualifications. Often, no formal qualifications are specified and entrants sit tests and demonstrate the required competencies by experience or study.

All jobs have a nationality requirement. All are open to British nationals and around 75 per cent are also open to Commonwealth citizens or European Union nationals.

There is no formal upper age limit for vacancies in the Civil Service and mature entry is quite common.


You normally train through a combination of on-the-job experience, learning from experienced staff and in-house formal courses. In some posts, you may have the opportunity to do nationally recognised vocational qualifications (NVQs/SVQs) related to your area of work.

Staff are encouraged to identify their own training needs as part of an appraisal and staff development programme.

Foundation and Advanced Modern Apprenticeships (MAPPs) may be available for people aged 16-24.
For details see: MAPPs (England); Skillseekers MAPPs (Scotland); National Traineeships MAPPs (Wales); and MAPPs (Northern Ireland).


The Civil Service is a huge organisation employing around half a million people. This makes it one of the countrys largest employers. One in five civil servants are based in London, with the majority being based in towns and cities across the country.

Vacancies are advertised in Jobcentres or Jobcentre Plus offices, the press, and increasingly on departmental websites.

There are structured promotion systems linked to an appraisal system and it is possible to move into a junior management post or a more specialised area of work such as accounts. Most people tend to stay in the department they were recruited into, but it is possible to apply for jobs within other departments.

Annual Income

The annual income section is only a guide.

On entry, administrative officers can earn around £11,000 to £12,000.
With experience and good performance this can rise to £14,000.
Additional allowances are paid to staff working in London and those who work unsociable hours.

Further information

Civil Service Careers
Unit 2-4 Lescren Way
BS11 8DG

Capita RAS
Innovation Court
New Street
RG21 7JB
Tel: 01256 383 683

Other Useful Civil Service Admin Officer Work Information

We have a section available at this site on Civil Service Admin Officer job interview tips that you may find of interest should you wish to brush up your skills in this area and we also have number of career articles that may also be of use to you from within our guides and documents section.

Locations where we feature Jobs include:-
Aberdeen, Berkshire, Aberdeen, Bath, Bedfordshire, Berkshire, Birmingham, Bradford, Bristol, Cambridgeshire, Cardiff, Central London, Cheltenham, Cornwall, Coventry, Derby, Devon, Docklands, Dorset, Dundee, Durham, East Midlands, East Sussex, Edinburgh, Essex, Glasgow, Gloucester, Hampshire, Hertfordshire, Kent, Lancashire, Leeds, Leicester, Leicestershire, Lincolnshire, Liverpool, London, Manchester, Middlesbrough, Midlands and in various parts of the West Midlands

Details of other Civil Service Admin Officer Jobs can also be found in other UK wide areas including:-
Milton Keynes, Newcastle, Newcastle Upon Tyne, Norfolk, North London, North Midlands, Northampton, Northamptonshire, Northern Ireland, Northumberland, Norwich, Nottingham, Nottinghamshire, Oxford, Oxfordshire, Plymouth, Salisbury, Scotland, Sheffield, Shropshire, Somerset, South East, South London, South Midlands, Southampton, Staffordshire Surrey, Swansea, Swindon, Telford, Wales, Warwickshire, West End, West London, West Midlands, Worcestershire, York and throughout Yorkshire.

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