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Customer Services Advisor Profile

 
Introduction

This Section of the site details information that you might find useful if you are looking to secure employment or require further details regarding working as a Customer Services Advisor. This page details the following Information:-

  • Finding Suitable Work as a Customer Services Advisor
  • Working Duties Expected
  • Hours and Environment
  • Working Skills Required
  • Training Requirements
  • Salary Expectations
  • Trade Information
  • Other useful Customer Services Advisor Work Information


Finding Suitable Work

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Working Duties Expected

Customer service advisors assist with the provision of a wide range of services provided at main post offices.

These include selling stamps and postal orders; payment of pensions and benefits; banking services; accepting payment of electricity, gas and water bills; dealing with vehicle registrations and issuing tax discs; issue and renewal of TV licence applications; travel services and Bureau de Change facility.

All main post offices now have some form of retail activity attached to them, called a postshop, and customer service advisors may have to assist with this.

Hours and Environment

Customers service advisors work 36 hours (in London 35) over five days between Monday and Saturday. Job sharing and part-time work may be available.

They may work either behind a transparent security screen or in an open plan office without the security screen.

Skills and Interests

To be a post office customer service advisor you should:

  • be able to handle cash and information responsibly
  • be good at mental and written arithmetic and use of a calculator
  • have good keyboard skills
  • have good communication skills for listening to and understanding customers requirements, and giving explanations
  • be able to work fast and accurately in what is often a very busy environment
  • have a good memory for the many different forms and services
  • be patient, helpful and able to remain calm under pressure
  • be polite and display a good standard of customer care
  • be prepared to promote and sell products to customers.


Entry

Although no formal academic qualifications are specified it is unlikely that you would pass the aptitude tests and selection interview without a reasonable standard of secondary education. GCSEs (A-D)/S grades (1-4) in subjects such as maths and English would be a distinct advantage.

The Stage One aptitude test covers basic numeracy skills, mental flexibility and copying accuracy. Only those successful at the aptitude test are short-listed for interview at Stage Two.

Useful experience would include working within a retail environment, banks or building societies, general accounts or clerical work.

The age limit for entrants into the Post Office is 60, so there are good opportunities for mature entrants with relevant skills and experience.

Training

Successful applicants attend a training course covering the activities of the average post office. This includes classroom work and working alongside experienced staff. Training opportunities continue after appointment and you may have the opportunity to work towards an NVQ/SVQ in Retailing.

Opportunities

The Post Office is part of the Consignia Group which includes Royal Mail and Parcelforce Worldwide. It employs nearly 200,000 people and is extending into Europe.

Promotion is normally to assistant branch manager or branch manager. Opportunities exist for further training, and employees with management potential may be helped to study for further qualifications.

Opportunities outside the Post Office occur at sub post offices and agencies. These are owned by sub-postmasters who advertise, recruit and train their own staff. Terms and conditions of employment, including rates of pay, are those offered by the owner and not the Post Office.

Annual Income

The annual income section is intended as a guideline only.

New entrants working in postshops start at around £10,000.
Advisors working on post office counters can earn £13,700.
Advisors working at supervisory levels at the counter may earn £15,000 or more depending on the degree of responsibility.

Pay may vary according to the location of the post office. An allowance of around £2,500 is paid for working in London and £1,400 for working in the Outer London Area.

Further information

Recruitment Helpline (charged at local rate): 0845 722 3344
Or contact the branch manager of your local main post office or the Human Resource Centre (see below).

Post Office Counters Limited
Human Resources Services Centre
Capstan House
Chandlers Point
35 Broadway
Salford Quays
Salford
M5 2PB
Tel: 0845 601 6260

Consignia
Management Recruitment Centre
FREEPOST
Coton House
Rugby
Warwickshire
CV23 0AA
Tel: 01788 574111
www.consignia.com

Royal Mail
Resourcing and Development
20 Donegall Quay
Belfast
BT1 1AA
Tel: 028 9089 2116
www.nijobs.com/co_ads.asp

Parcelforce
Scotland/Northern Ireland District
Kilbirnie Street
Glasgow
G5 8XX
Tel: 0141 420 4702

Other Useful Customer Services Advisor Work Information

We have a section available at this site on Customer Services Advisor job interview tips that you may find of interest should you wish to brush up your skills in this area and we also have number of career articles that may also be of use to you from within our guides and documents section.

Locations where we feature Jobs include:-
Aberdeen, Berkshire, Aberdeen, Bath, Bedfordshire, Berkshire, Birmingham, Bradford, Bristol, Cambridgeshire, Cardiff, Central London, Cheltenham, Cornwall, Coventry, Derby, Devon, Docklands, Dorset, Dundee, Durham, East Midlands, East Sussex, Edinburgh, Essex, Glasgow, Gloucester, Hampshire, Hertfordshire, Kent, Lancashire, Leeds, Leicester, Leicestershire, Lincolnshire, Liverpool, London, Manchester, Middlesbrough, Midlands and in various parts of the West Midlands

Details of other Customer Services Advisor Jobs can also be found in other UK wide areas including:-
Milton Keynes, Newcastle, Newcastle Upon Tyne, Norfolk, North London, North Midlands, Northampton, Northamptonshire, Northern Ireland, Northumberland, Norwich, Nottingham, Nottinghamshire, Oxford, Oxfordshire, Plymouth, Salisbury, Scotland, Sheffield, Shropshire, Somerset, South East, South London, South Midlands, Southampton, Staffordshire Surrey, Swansea, Swindon, Telford, Wales, Warwickshire, West End, West London, West Midlands, Worcestershire, York and throughout Yorkshire.

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