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Insurance Technician Profile


This Section of the site details information that you might find useful if you are looking to secure employment or require further details regarding working as an Insurance Technician. This page details the following Information:-

  • Finding Suitable Work as an Insurance Technician
  • Working Duties Expected
  • Hours and Environment
  • Working Skills Required
  • Training Requirements
  • Salary Expectations
  • Trade Information
  • Other useful Insurance Technician Work Information

Finding Suitable Work

This website features a volume of Job vacancies advertised on behalf of a number of different employers and specialist recruiters that post vacancies on a regular basis so you can start your search for work right here:-

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We feature many Insurance Technician Jobs live online at this site and these posts are updated daily. Please book mark this page and return here on a regular basis or register with our site for Jobs by email so that you don't miss out on the latest work opportunities.

Working Duties Expected

Insurance technicians, also known as insurance clerks, provide administrative support and back-up to all areas of insurance work. The work involves routine correspondence, updating records, dealing with enquiries from clients and preparing proposals and policies.

There are three main types of insurance technician:

Underwriting or processing technicians provide support for underwriters. When a company receives a request from a broker or potential customer, they study the proposal form, collect further information if necessary and if it is a straightforward risk decide the premium by referring to standard rates.

Claims technicians deal with the payment of claims to policyholders. They issue claims forms, or take details over the telephone. They then check details of the claim and that premiums have been paid and that the policy covers the claim. If a claim is straightforward and within the terms of a standard policy, they arrange for payment to be made.

Broker technicians provide support for the brokers. They deal with clients over the telephone, by letter and by e-mail. They study insurance proposals and claims forms and ensure that the broker has all the information they need. They contact clients to check or clarify details on their proposal or claim form, request further information if needed and keep clients up to date with the progress of any claims. Broker technicians often deal with insurance renewals directly.

Hours and Environment

The usual working hours are 9am -5pm, Monday to Friday.

Insurance technicians are office-based. Those working as a broker technician may spend time out of the office, visiting clients or underwriters.

Skills and Interests

To be an insurance technician you should:

  • have good communication skills, both spoken and written
  • be discreet and honest, as you may deal with confidential information
  • have good numeracy skills, as the work involves the use of figures and statistics
  • have good keyboard and computer literacy skills, as much of the work is done on computer
  • be able to work well as part of a team
  • be tactful, sympathetic and diplomatic.


There are no formal entry requirements for insurance technicians, although in practice many companies ask for four GCSEs (A-C)/S-grades (1-3) in English and maths or equivalent.

For details of qualification equivalents see:

Qualifications and Curriculum Authority (England, Wales and Northern Ireland)
Scottish Qualifications Authority
Note: Organisations working in general insurance are now being affected by regulation. Over 6,000 businesses are members of the General Insurance Standards Council and have signed up to rules which include requirements for the competence and training of their staff. It is likely that training requirements will be introduced by the Financial Services Authority (FSA) when it becomes Financial Regulator for the General Insurance sector in January 2005. Current entry and training requirements may therefore be subject to change. Please contact the FSA for further advice.


Training is mostly on the job under the supervision of an experienced technician or team leader, supplemented by relevant in-house or external courses. In large companies, you may have an induction on insurance in general, and your own department in particular.

You can study several examinations from different awarding bodies. These include the Certificate of Regulated General Insurance awarded by the Institute of Financial Services or the Insurance Foundation Certificate and the Certificate in Insurance Practice awarded by the Chartered Insurance Institute.

It is also possible to become a member of the Society of Claims Technicians, which is affiliated to the Chartered Institute of Loss Adjusters.

If working as a technician with Lloyds, you must pass the Lloyds Introductory Test within 15 months of starting work.

NVQs/SVQs levels 2, 3 and 4 in Insurance are also available.

Foundation and Advanced Modern Apprenticeships (MAPPs) may be available for people aged 16-24.
For details see: MAPPs (England); Skillseekers MAPPs (Scotland); National Traineeships MAPPs (Wales); and MAPPs (Northern Ireland).


Insurance technicians can work for both specialist and general insurance companies, for Lloyds of London and for insurance brokers.

Insurance technicians can gain promotion to team leader. With further training and professional examinations, it is possible to become an underwriter, claims manager or broker.

Annual Income

The annual income section is intended as a guideline only. Additional payments can be made based on personal or company performance.

New entrants earn around £9,000 - £12,000.
Those with more experience earn between £15,000 - £23,000.
Senior technicians may earn £25,000 or more.

Further information

Chartered Insurance Institute
20 Aldermanbury
Tel: 020 8989 8464

Institute of Financial Services
ifs house
4-9 Burgate Lane
Tel: 020 7417 4424

Financial Services Authority
The Financial Services Authority
25 The North Colonnade
Canary Wharf,
E14 5HS
Tel: 020 7066 1000

Other Useful Insurance Technician Work Information

We have a section available at this site on Insurance Technician job interview tips that you may find of interest should you wish to brush up your skills in this area and we also have number of career articles that may also be of use to you from within our guides and documents section.

Locations where we feature Jobs include:-
Aberdeen, Berkshire, Aberdeen, Bath, Bedfordshire, Berkshire, Birmingham, Bradford, Bristol, Cambridgeshire, Cardiff, Central London, Cheltenham, Cornwall, Coventry, Derby, Devon, Docklands, Dorset, Dundee, Durham, East Midlands, East Sussex, Edinburgh, Essex, Glasgow, Gloucester, Hampshire, Hertfordshire, Kent, Lancashire, Leeds, Leicester, Leicestershire, Lincolnshire, Liverpool, London, Manchester, Middlesbrough, Midlands and in various parts of the West Midlands

Details of other Insurance Technician Jobs can also be found in other UK wide areas including:-
Milton Keynes, Newcastle, Newcastle Upon Tyne, Norfolk, North London, North Midlands, Northampton, Northamptonshire, Northern Ireland, Northumberland, Norwich, Nottingham, Nottinghamshire, Oxford, Oxfordshire, Plymouth, Salisbury, Scotland, Sheffield, Shropshire, Somerset, South East, South London, South Midlands, Southampton, Staffordshire Surrey, Swansea, Swindon, Telford, Wales, Warwickshire, West End, West London, West Midlands, Worcestershire, York and throughout Yorkshire.

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