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Domestic Housekeeper Profile


This Section of the site details information that you might find useful if you are looking to secure employment or require further details regarding working as a Domestic Housekeeper. This page details the following Information:-

  • Finding Suitable Work as a Domestic Housekeeper
  • Working Duties Expected
  • Hours and Environment
  • Working Skills Required
  • Training Requirements
  • Salary Expectations
  • Trade Information
  • Other useful Domestic Housekeeper Work Information

Finding Suitable Work

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Working Duties Expected

A housekeeper, (or housekeeping manager), is responsible for organising the staff in a hotel to ensure that all the rooms are kept clean, tidy and welcoming.

Supervision of the other staff in the department is important. The housekeeper encourages teamwork and aims to keep staff morale high.

A big part of the role is to draw up shift rosters and allocate the daily cleaning duties for the room attendants. Inspections of the rooms are carried out to check that standards have been met. Any faults or damages are recorded and arrangements are made for maintenance and repairs.

Recruiting and training staff would also be part of the job. A housekeeper would demonstrate how to do a task to the set standard.

Housekeepers prepare and manage budgets, buying in supplies economically and keeping records of expenditure.

Hours and Environment

Shift work is common, including weekends and public holidays. Part-time work may be possible.

Housekeepers work in all kinds of hotels and residential establishments, from small hotels to holiday centres, luxury health spas and private London clubs.

Skills and Interests

Housekeepers should:

  • have the ability to encourage and motivate staff
  • have strong communications skills
  • have good organisational skills
  • pay attention to detail
  • be able to cope with a crisis and make decisions
  • have good numerical ability
  • be physically fit.


You do not always need to have academic qualifications to become a housekeeper. It is usual to have a background in the hospitality industry or relevant qualifications, and it is possible to work your way up from room attendant if you show skills in team work and communication.

Minimum age of entry is usually 18, and there is no maximum age limit.

A GNVQ/GSVQ or NVQ/SVQ in Catering and Hospitality, or another relevant qualification can help entry. If you have AS levels, A levels/Advanced Highers/Highers, you may be able to join straight from school - although some housekeepers join with Edexcel (BTEC)/SQA HNC/HNDs or degrees. You can study a variety of degree courses relevant to housekeeping, ranging from Hospitality Management and International Hospitality Management to Hotel and Catering Management and Hotel, Tourism and Licensed Retail Management. There are also postgraduate opportunities.

For details of qualification equivalents see:

Qualifications and Curriculum Authority (England, Wales and Northern Ireland)
Scottish Qualifications Authority
An Access to Higher Education qualification may also be accepted for entry to certain courses. If experienced in a related field, you may be able to gain recognition of skills through Accredited Prior Learning (APL). Please check with colleges or universities for exact entry requirements.

If you are already working at supervisory level within the industry and have an Intermediate GNVQ, NVQ/SVQ Level 2 or equivalent, you can take the Hotel and Catering International Management Association (HCIMA) Professional Certificate.


Training is normally on the job. It is possible to work towards NVQs/SVQs or study part-time for an HCIMA Professional Certificate or Diploma.

HCIMA qualifications can provide the ‘underpinning knowledge’ for NVQs/SVQs. Entry requirements for the Professional Certificate, is usually at least two years’ relevant experience and candidates should be working at a supervisory level in the industry. Intermediate GNVQ, NVQ/SVQ Level 2 or equivalent is also required.

For the HCIMA Professional Diploma, you usually need to be working in a job that involves section or departmental responsibilities and have a qualification such as an Edexcel (BTEC) National Diploma or SQA National Certificate (Hospitality).

There are relevant NVQs/SVQs in Catering and Hospitality (Accommodation Supervisor) at Level 3 and (Accommodation Manager) at Level 4.

Foundation and Advanced Modern Apprenticeships (MAPPs) may be available for people aged 16-24.
For details see: MAPPs (England); Skillseekers MAPPs (Scotland); National Traineeships MAPPs (Wales); and MAPPs (Northern Ireland).


Housekeepers tend to stay in their job for some time and so there are fewer vacancies than in other areas of the industry. There are more opportunities at a more junior level but competition is fierce.

There may be opportunities to move into a related job, such as front-of-house manager or training manager. There are also professional qualifications that can help with progression.

Once in the industry, related work such as domestic services management at a hospital, or facilities management at a university, may provide opportunities.

Some housekeepers become self-employed and run their own small hotel.

Annual Income

The annual income section is intended as a guideline only.

For a junior housekeeper, the salary is likely to be from around £8,850.
With experience, earnings could be between £14,500 to £18,000.
A senior housekeeper may earn over £22,500.

There could be extra pay for working unsocial hours or overtime. For people who live in, there may be a reduction in salary to cover rent and living expenses.

Further information

Hotel and Catering International Management Association (HCIMA)
Trinity Court
34 West St
Tel: 020 8661 4900

Hospitality Training Foundation *
3rd Floor
International House
High Street
W5 5DB

3 Denmark Street
London WC2H 8LP
Tel: 020 7497 8654

Tourism Training Trust Northern Ireland
Suite 6
Caernarvon House
19 Donegall Pass
Tel: 028 9032 0625

National Training Organisations (NTOs) ceased to be recognised by the government on 31 March 2002. However, some are continuing to operate in their respective fields. Please contact individual NTOs with queries regarding their current status.

The Secretary of State for Education and Skills is licensing new Sector Skills Councils - charged with boosting skills and productivity in business sectors. For information about Sector Skills Councils, their roles and responsibilities, please visit the Sector Skills Development Agency website:

Other Useful Domestic Housekeeper Work Information

We have a section available at this site on Domestic Housekeeper job interview tips that you may find of interest should you wish to brush up your skills in this area and we also have number of career articles that may also be of use to you from within our guides and documents section.

Locations where we feature Jobs include:-
Aberdeen, Berkshire, Aberdeen, Bath, Bedfordshire, Berkshire, Birmingham, Bradford, Bristol, Cambridgeshire, Cardiff, Central London, Cheltenham, Cornwall, Coventry, Derby, Devon, Docklands, Dorset, Dundee, Durham, East Midlands, East Sussex, Edinburgh, Essex, Glasgow, Gloucester, Hampshire, Hertfordshire, Kent, Lancashire, Leeds, Leicester, Leicestershire, Lincolnshire, Liverpool, London, Manchester, Middlesbrough, Midlands and in various parts of the West Midlands

Details of other Domestic Housekeeper Jobs can also be found in other UK wide areas including:-
Milton Keynes, Newcastle, Newcastle Upon Tyne, Norfolk, North London, North Midlands, Northampton, Northamptonshire, Northern Ireland, Northumberland, Norwich, Nottingham, Nottinghamshire, Oxford, Oxfordshire, Plymouth, Salisbury, Scotland, Sheffield, Shropshire, Somerset, South East, South London, South Midlands, Southampton, Staffordshire Surrey, Swansea, Swindon, Telford, Wales, Warwickshire, West End, West London, West Midlands, Worcestershire, York and throughout Yorkshire. 

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