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Information Technology Operator Profile


This Section of the site details information that you might find useful if you are looking to secure employment or require further details regarding working as an Information Technology Operator. This page details the following Information:-

  • Finding Suitable Work as an Information Technology Operator
  • Working Duties Expected
  • Hours and Environment
  • Working Skills Required
  • Training Requirements
  • Salary Expectations
  • Trade Information
  • Other useful Information Technology Operator Work Information

Finding Suitable Work

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Working Duties Expected

IT or computer operators work in a variety of sectors including finance, commerce, manufacturing, health and education. Their role is to oversee the day-to-day running of an organisation's computer system, ensuring problems are sorted out as quickly and efficiently as possible. This could mean dealing with the problem in person or ensuring service engineers attend to it.

Duties include:

  • starting up and closing down the system
  • scheduling and loading programs and data
  • keeping a record or log of work as it is completed
  • collating printouts
  • loading paper, tapes or disks
  • creating back-up information in case of system failure
  • keeping equipment clean.

They may be responsible for maintenance and testing programs for faults, viruses and data runs.

Hours and Environment

IT operators usually work a standard 37-40 hour week. The pattern of work varies between employers and can often involve shifts that include evenings and weekends.

Work is normally office-based.

Skills and Interests

As an IT operator, you should:

  • have IT experience and a knowledge of computer hardware and software
  • be able to follow specific instructions and pay attention to detail
  • be able to prioritise workload
  • be able to work under pressure
  • be able to respond quickly when problems arise
  • be familiar with the business operations of the organisation
  • be able to work on your own and as part of a team
  • be able to communicate procedures or technical information to staff and management.


There are no specific educational qualifications but a good standard of general education is essential. Some GCSEs (A-D)/S grades (1-4) in subjects such as maths, IT and English would be an advantage.

Some employers may be willing to accept trainees on Modern Apprenticeships in which they work on a structured learning basis with part-time attendance at college.

If you have experience of working with computers in the particular business area of an employer, you may be able to enter as an IT operator. For many jobs such experience can be a greater asset than formal qualifications, as specific training can be provided.


Training is usually provided by employers on the job.

Most IT operators start as clerical workers who acquire IT skills in their work. They then go on to develop these skills through in-house training or part-time further education. This could include:

A levels or H grades
BTEC/SQA national awards in a computing or a business-related subject
a vocational A level/GSVQ level III in information technology or a related subject
City & Guilds awards at various levels in information technology.
Check course entry requirements with colleges.

For IT professionals, the British Computer Society offer the BCS Professional Examination which can be studied on a modular basis at three levels: Certificate, Diploma and Graduate Diploma. These are equivalent to the first, second and third years of a UK degree, respectively. For details about the Examination and training providers, see BCS contact below.

The Institute for the Management of Information Systems (IMIS) offer training courses from foundation to professional level, for people working in the IT sector. Contact IMIS for details.

Foundation and Advanced Modern Apprenticeships (MAPPs) may be available for people aged 16-24.
For details see: MAPPs (England); Skillseekers MAPPs (Scotland); National Traineeships MAPPs (Wales); and MAPPs (Northern Ireland).


IT operators usually work for large companies or organisations such as retail chains, government departments, manufacturers, and utility companies. They might also be employed by a computer or data processing company or agency which handles jobs for other organisations.

Computer operators with experiece can gain promotion to higher grades such as senior operator, shift leader or departmental manager. They might also move into other areas of computing such as programming or technical support.

Annual Income

The annual income section is only a guide.

Income for IT operators usually starts at around £12,000.
With several years' experience this may rise to £25,000 or more.
Senior staff may earn in excess of £30,000.

Further Information

e-skills UK *
1 Castle Lane

British Computer Society
1 Sanford Street

Institute for the Management of Information Systems
5 Kingfisher House
New Mill Road
Tel: 0700 002 3456

National Training Organisations (NTOs) ceased to be recognised by the government on 31 March 2002. However, some are continuing to operate in their respective fields. Please contact individual NTOs with queries regarding their current status.

The Secretary of State for Education and Skills is licensing new Sector Skills Councils - charged with boosting skills and productivity in business sectors. For information about Sector Skills Councils, their roles and responsibilities, please visit the Sector Skills Development Agency website:

Other Useful Information Technology Operator Work Information

We have a section available at this site on Information Technology Operator job interview tips that you may find of interest should you wish to brush up your skills in this area and we also have number of career articles that may also be of use to you from within our guides and documents section.

Locations where we feature Jobs include:-
Aberdeen, Berkshire, Aberdeen, Bath, Bedfordshire, Berkshire, Birmingham, Bradford, Bristol, Cambridgeshire, Cardiff, Central London, Cheltenham, Cornwall, Coventry, Derby, Devon, Docklands, Dorset, Dundee, Durham, East Midlands, East Sussex, Edinburgh, Essex, Glasgow, Gloucester, Hampshire, Hertfordshire, Kent, Lancashire, Leeds, Leicester, Leicestershire, Lincolnshire, Liverpool, London, Manchester, Middlesbrough, Midlands and in various parts of the West Midlands

Details of other Information Technology Operator Jobs can also be found in other UK wide areas including:-
Milton Keynes, Newcastle, Newcastle Upon Tyne, Norfolk, North London, North Midlands, Northampton, Northamptonshire, Northern Ireland, Northumberland, Norwich, Nottingham, Nottinghamshire, Oxford, Oxfordshire, Plymouth, Salisbury, Scotland, Sheffield, Shropshire, Somerset, South East, South London, South Midlands, Southampton, Staffordshire Surrey, Swansea, Swindon, Telford, Wales, Warwickshire, West End, West London, West Midlands, Worcestershire, York and throughout Yorkshire.

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