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Hotel Receptionist Profile


This Section of the site details information that you might find useful if you are looking to secure employment or require further details regarding working as a Hotel Receptionist. This page details the following Information:-

  • Finding Suitable Work as a Hotel Receptionist
  • Working Duties Expected
  • Hours and Environment
  • Working Skills Required
  • Training Requirements
  • Salary Expectations
  • Trade Information
  • Other useful Hotel Receptionist Work Information

Finding Suitable Work

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We feature many Hotel Receptionist Jobs live online at this site and these posts are updated daily. Please book mark this page and return here on a regular basis or register with our site for Jobs by email so that you don't miss out on the latest work opportunities.

Working Duties Expected

Hotel receptionists make reservations and cancellations for guests over the phone, by letter, fax or email and face to face. They also allocate rooms and hand out keys to guests or porters.

Other duties and responsibilities may include:

  • taking and passing on messages
  • handling foreign exchange
  • compiling guests' bills
  • taking payment
  • ordering room service
  • ordering taxis for guests
  • answering questions about facilities and amenities in the hotel and the surrounding area.
  • In larger hotels, reservations are computerised and it is the job of receptionist to keep this system up-to-date. They also use fax machines, as well as the telephone switchboard.

In large hotels, receptionists may be allocated a specific part of the role, such as just handling telephone reservations or checkouts. In small hotels, they are likely to cover a wide range of tasks, from serving drinks in the bar to carrying luggage for guests.

Hours and Environment

Hours of work can include days, evenings, nights, weekends and public holidays. Shift work, including split shifts, is also common. They may be paid extra for working unsocial hours.

Part-time and seasonal work is available.

Receptionists spend the majority of their time stationed behind a counter, close to a computer terminal and telephone switchboard. Employers may provide them with a uniform.

Skills and Interests

To be a receptionist, you should:

  • enjoy dealing with people and be able to vary your approach depending on the guest
  • be patient and tactful
  • stay calm under pressure
  • be able to think quickly and solve problems
  • be able to multi-task
  • be methodical and well-organised.


You do not need set academic qualifications to become a receptionist, but most employers look for a good standard of general education. Some ask for GCSEs (A-C)/S grades (1-3) or equivalent, particularly in English and maths.

You may be required to understand a particular reservation and booking system.


Some employers have in-house training schemes, which you can combine with off-the-job training at college. You can work towards NVQs/SVQs on-the-job, or on day or block release at college.

NVQs/SVQs in Catering and Hospitality are available. There are also NVQ/SVQs in Reception at Levels 1and 2, and Hospitality Supervision at Level 3.

Foundation and Advanced Modern Apprenticeships (MAPPs) may be available for people aged 16-24.
For details see: MAPPs (England); Skillseekers MAPPs (Scotland); National Traineeships MAPPs (Wales); and MAPPs (Northern Ireland).


Prospects may depend on the size of the organisation. Larger employers are more likely to have a career structure that may lead to promotion to jobs such as shift leader or supervisor, then on to head receptionist.

With the right skills it is possible to be promoted to front office manager, but further qualifications, such as an NVQ/SVQ in Catering and Hospitality (Reception Management) at Level 4, or a more general hotel management qualification such as membership of the Hotel and Catering International Management Association (HCIMA), may be necessary.

Opportunities may exist to move to different areas of hotel work, such as behind the bar or in the banqueting services department, in sales, personnel or accounts and then on to management. Many large hotels encourage staff to work in different departments so that they become multi-skilled and have better promotion prospects.

Reception skills are also likely to be useful outside the hospitality industry, in areas as varied as customer service and administration.

Annual Income

Figures are intended as a guide only.

Receptionists may start on around £8,500 a year.
With experience, hotel receptionists may earn between £11,500 an £17,500.

Further information

Hotel and Catering International Management Association (HCIMA)
Trinity Court
34 West St
Tel: 0208 661 4900

Hospitality Training Foundation (HtF)*
3rd Floor
International House
High Street
W5 5DB
Tel:020 8579 2400

3 Denmark Street
Tel: 020 7497 8654

Tourism Training Trust
Caernarvon House
19 Donegall Pass
Tel: 028 9032 0625

National Training Organisations (NTOs) ceased to be recognised by the government on 31 March 2002. However, some are continuing to operate in their respective fields. Please contact individual NTOs with queries regarding their current status.

The Secretary of State for Education and Skills is licensing new Sector Skills Councils - charged with boosting skills and productivity in business sectors. For information about Sector Skills Councils, their roles and responsibilities, please visit the Sector Skills Development Agency website:

Other Useful Hotel Receptionist Work Information

We have a section available at this site on Hotel Receptionist job interview tips that you may find of interest should you wish to brush up your skills in this area and we also have number of career articles that may also be of use to you from within our guides and documents section.

Locations where we feature Jobs include:-
Aberdeen, Berkshire, Aberdeen, Bath, Bedfordshire, Berkshire, Birmingham, Bradford, Bristol, Cambridgeshire, Cardiff, Central London, Cheltenham, Cornwall, Coventry, Derby, Devon, Docklands, Dorset, Dundee, Durham, East Midlands, East Sussex, Edinburgh, Essex, Glasgow, Gloucester, Hampshire, Hertfordshire, Kent, Lancashire, Leeds, Leicester, Leicestershire, Lincolnshire, Liverpool, London, Manchester, Middlesbrough, Midlands and in various parts of the West Midlands

Details of other Hotel Receptionist Jobs can also be found in other UK wide areas including:-
Milton Keynes, Newcastle, Newcastle Upon Tyne, Norfolk, North London, North Midlands, Northampton, Northamptonshire, Northern Ireland, Northumberland, Norwich, Nottingham, Nottinghamshire, Oxford, Oxfordshire, Plymouth, Salisbury, Scotland, Sheffield, Shropshire, Somerset, South East, South London, South Midlands, Southampton, Staffordshire Surrey, Swansea, Swindon, Telford, Wales, Warwickshire, West End, West London, West Midlands, Worcestershire, York and throughout Yorkshire.

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