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Telephonist Profile

 
Introduction

This Section of the site details information that you might find useful if you are looking to secure employment or require further details regarding working as a Telephonist. This page details the following Information:-

  • Finding Suitable Work as a Telephonist
  • Working Duties Expected
  • Hours and Environment
  • Working Skills Required
  • Training Requirements
  • Salary Expectations
  • Trade Information
  • Other useful Telephonist Work Information


Finding Suitable Work

This website features a volume of Job vacancies advertised on behalf of a number of different employers and specialist recruiters that post vacancies on a regular basis so you can start your search for work right here:-

Click here to View all the latest Telephonist jobs online today

 

We feature many Telephonist Jobs live online at this site and these posts are updated daily. Please book mark this page and return here on a regular basis or register with our site for Jobs by email so that you don't miss out on the latest work opportunities.

Working Duties Expected

Telephonists, also known as switchboard operators or telephonists, operate telephone switchboards in large organisations.

They answer incoming calls, directing callers to the correct person or department, and connect outgoing calls, mostly where internal staff have had difficulty obtaining a number.

Work varies between organisations, but generally includes connecting calls, answering enquiries from customers, reporting faults, testing lines and taking messages.

Operators wear headsets and work at a computer. They call up directory databases and connect calls using automated equipment.

Hours and Environment

The basic working week is around 35-40 hours. Where a 24-hour service is provided this may be on a shift system. Evening and weekend work is common.

Telephone operators work in telephone rooms or offices. In large organisations, a number of telephonists work in the same room. In smaller companies, they often double up as receptionists and might do clerical and/or typing work.

Skills and Interests

To be a telephone operator you should:

  • have good hearing and a clear voice
  • be confident and polite with a pleasant telephone manner
  • be quick and accurate
  • have a good command of English
  • be interested in helping people, as you are providing customer service
  • be able to keep calm, and be patient and tactful.

Entry

There are no formal entry requirements, but good GCSEs (A-C)/S grades (1-3) that include English, may be useful. GCSE (or equivalent) passes in maths and information communication technology may also be an advantage, as would general computer skills.

Training

Training in most firms is given by working with an experienced telephonist. You work under supervision, eventually gaining more responsibility.

NVQs/SVQs are available at Level 3 in Operating and Maintaining the Performance of Telecommunications Equipment.

Foundation and Advanced Modern Apprenticeships (MAPPs) may be available for people aged 16-24.
For details see: MAPPs (England); Skillseekers MAPPs (Scotland); National Traineeships MAPPs (Wales); and MAPPs (Northern Ireland).

Opportunities

Telephone operators are employed by public telephone services and by cellular network services. They also work in large and medium-sized companies and organisations in industry, commerce and the public sector, including national and local government, hospitals, colleges and emergency control centres.

There are opportunities for this kind of work throughout the country. In large concerns, there are opportunities for operators to move into more senior positions as supervisors, managing a team of operators and training new recruits.

Annual Income

The annual income section is intended as a guideline only.

Salaries start around £9,000.
An experienced operator can earn in the region of £11,000.
A senior telephone operator can earn £15,000 or more.

Further information

e-skills UK Ltd
1 Castle Lane
London
SW1E 6DR
Tel: 020 7963 8920
www.e-skills.com

Other Useful Telephonist Work Information

We have a section available at this site on Telephonist job interview tips that you may find of interest should you wish to brush up your skills in this area and we also have number of career articles that may also be of use to you from within our guides and documents section.

Locations where we feature Jobs include:-
Aberdeen, Berkshire, Aberdeen, Bath, Bedfordshire, Berkshire, Birmingham, Bradford, Bristol, Cambridgeshire, Cardiff, Central London, Cheltenham, Cornwall, Coventry, Derby, Devon, Docklands, Dorset, Dundee, Durham, East Midlands, East Sussex, Edinburgh, Essex, Glasgow, Gloucester, Hampshire, Hertfordshire, Kent, Lancashire, Leeds, Leicester, Leicestershire, Lincolnshire, Liverpool, London, Manchester, Middlesbrough, Midlands and in various parts of the West Midlands

Details of other Telephonist Jobs can also be found in other UK wide areas including:-
Milton Keynes, Newcastle, Newcastle Upon Tyne, Norfolk, North London, North Midlands, Northampton, Northamptonshire, Northern Ireland, Northumberland, Norwich, Nottingham, Nottinghamshire, Oxford, Oxfordshire, Plymouth, Salisbury, Scotland, Sheffield, Shropshire, Somerset, South East, South London, South Midlands, Southampton, Staffordshire Surrey, Swansea, Swindon, Telford, Wales, Warwickshire, West End, West London, West Midlands, Worcestershire, York and throughout Yorkshire.

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