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Accomodation Manager Profile

Accommodation Manager Profile

Introduction

This Section of the site details information that you might find useful if you are looking to secure employment or require further details regarding working as an Accommodation Manager. This page details the following Information:-

  • Finding Suitable Work as an Accommodation Manager
  • Working Duties Expected
  • Hours and Environment
  • Working Skills Required
  • Training Requirements
  • Salary Expectations
  • Trade Information
  • Other useful Actuary Work Information
  • Finding Suitable Work

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    Working Duties Expected

    Accommodation managers work as a member of a management team, typically within a hotel, educational establishment or hospital. The manager is responsible for ensuring the cleanliness and maintenance of domestic accommodation, such as bedrooms and bathrooms, and their furnishings, and often, public areas. Depending on the size of the operation, responsibilities can encompass staff supervision, administration and budget control. Some operations involve a significant element of hands-on work. Job titles can vary. In a hotel, a manager may be known as a housekeeper, in an educational establishment as a domestic bursar, and in a hospital as a domestic services manager, or facilities manager.

    What does the role encounter?

    The duties and responsibilities of an accommodation manager vary in scale, depending on the size and type of establishment. Accommodation managers ensure that accommodation is clean, well maintained and attractively presented, in order to create a good impression with guests. Duties combine administration, budget management, and staff management, recruitment and training. Accommodation managers are also responsible for ensuring that hygiene and health and safety regulations are met and maintained.

    In a large hotel, assistant housekeepers oversee the daily work of room attendants and report to the head housekeeper. At head housekeeper level most work is supervisory or managerial, but may still involve an element of practical work. In educational establishments domestic bursars may be responsible for catering services as well as accommodation. Where the work is contracted out, the domestic bursar must ensure that the contractor meets agreed standards. In all sectors, accommodation managers need a good understanding of the establishment's entire operation, and must develop strong working relationships with other departments.

    In hotel accommodation, managers are responsible for:
    • controlling a budget;
    • liaising with reception to co-ordinate allocation of accommodation;
    • liaising with other departments, eg kitchen, to arrange room service;
    • arranging laundry and linen supplies;
    • planning staff rotas;
    • purchasing supplies and arranging repairs;
    • recruiting, training and supervising teams of room attendants;
    • inspecting hotel areas and ensuring that all aspects of the accommodation meet health and safety regulations.

    In educational/hospital accommodation, managers are responsible for:
    • overseeing the establishment's accommodation;
    • budgeting and controlling finances;
    • planning the availability of accommodation for students/delegates (education) or for nursing and medical staff (hospitals);
    • arranging repairs;
    • supervising the work of cleaning staff;
    • negotiating contracts with private landlords, eg for university accommodation off campus;
    • planning building and refurbishment plans for residential accommodation;
    • writing contracts and publicity literature for the accommodation service.

    What level of salary and benefits are there?

    These figures are purely for guidance only. Salaries may vary for the area the job is situated in, age, experience along with a host of other factors:

    • Salaries vary but a starting figure for a graduate as a trainee accommodation manager would be in the region of £13,000 to £18,000 depending on the size of the hotel/centre.
    • Range of typical salaries at age 40: £20,000 - £38,000. Salaries for some can exceed £38,000 a year. Other benefits can include free/subsidised meals and accommodation, reduced rate health club membership, uniforms, pension schemes and, sometimes, private medical schemes.

    What type of hours will I have to work?

    • Working hours for accommodation managers can be long and are likely to include early starts, late finishes, weekends on a rota, and shift work. Some accommodation managers are residential and may therefore be on call. In educational establishments, weekends may be free apart from peak periods. During the Easter and summer vacations, halls of residence may provide accommodation and facilities for tourists, study groups and conferences. This can make it difficult for managers to take their holidays during vacation time, which increasingly, is the most profitable time of year. In the hospitality industry, accommodation managers often clock up more than 40 hours a week. Weekend and evening work are all considered part of the job. To compensate for this, meals and leisure facilities are often provided free.
    • Most managers are employed on a full-time basis. There is little opportunity for part-time work. Career breaks are sometimes possible. Opportunities are available throughout the country and occasionally overseas.
    • The work can be stressful especially in hotels on changeover days at weekends, when coach parties are arriving/departing. In education, the workload can vary according to the time of year; in the summer, working hours can be highly variable in the battle to house the incoming students. Uniforms may be compulsory in some hotels.
    • Travel within a working day and absence from home at night are uncommon, as are overseas work or travel.

    What type of skills will I need?

    You will need to have some or all of the following type of skills to carry out this job:

    • a hands-on management style and a willingness to do practical work when required;
    • good communication skills, the ability to motivate staff, delegate tasks and also work as part of a wider team;
    • IT skills and familiarity with databases and spreadsheets for data analysis;
    • organisational and administrative abilities, financial planning and budget management skills;
    • the ability to remain diplomatic and pleasant, think on one's feet and remain calm in a crisis;
    • good customer relations skills, a sense of humour and plenty of energy and stamina;
    • a knowledge of contract and housing law.

    Experience within a relevant field - higher education, housing or the hotel/hospitality industry - is desirable and will improve your chances of entry. Within the accommodation business, the manager is becoming an increasingly senior position and it is most unlikely that a graduate would be recruited to this level without significant relevant experience.

    What type of training will I receive?

    Larger employers are more likely to offer formal structured management training. Training with small and medium-sized employers (SMEs) is normally less formal, on-the-job training. Some employers tailor training to the individual and this will depend on previous experience.

    Trainees, including those on graduate training schemes, are expected to gain experience in different departments, in order to provide a thorough grounding in key areas and gain an overview of the operation. In educational establishments training is mainly on the job, supplemented by short in-house training courses or those run by professional organisations.

    Accommodation managers will have the opportunity to further develop a range of skills such as management, communication, IT, organisation, administration, and customer focus.

    Employed accommodation managers may also study part-time for NVQs/SVQs, BTEC/SQA awards or the Hotel Catering and International Management Association (HCIMA) Certificate or Diploma. A large number of colleges throughout the country offer these courses, and they are also available by distance learning.
    The National Health Service (NHS) in-service training involves following the NHS Hotel Services Development Programme.

    Career Progression:

    New entrants initially work in an assistant accommodation manager role and move into a full management position after gaining experience, and when a position becomes available.

    Candidates should be prepared to relocate, especially in the early part of their career, in order to improve salary prospects and gain greater responsibility and management experience.

    In universities, opportunities for domestic bursars are normally for those with considerable experience. There are few openings for junior staff as most educational establishments use students or contract specialist firms. It may be possible to move into university administration although many post holders will have come from an administrative background in higher education.

    Larger organisations generally offer more opportunities for promotion to supervisory and management positions, and for specialising in accommodation management. In the hospitality industry it may be possible to move into other areas of hotel management, for example as reception manager, or in personnel or training management.

    What Sort Of Industries Have A Requirement For This Type Of Job?

    • independent hotels
    • hotel chains and groups
    • motels
    • residential clubs
    • holiday centres
    • cruise liners.

    Are Their Related Types Of Jobs?

    Yes. This list is not exhaustive but here are some similar and associated types of role:

    • Care home manager
    • Catering manager
    • Contract cleaning manager
    • Fitness centre manager
    • Hospital hotel services manager
    • Hotel manager
    • Restaurant manager
    • Youth hostel manager.

    What trade magazines or publications are available for this industry?

    All of the following magazines and journals can be purchased from any good bookstore:

    Careers in Catering, Hotel Administration and Management - Kogan Page.
    Caterer & Hotelkeeper - Reed Business Information.
    Getting into Hotels and Catering - Trotman Publishing.
    The Grocer - William Reed Publishing.
    The Guardian - Guardian Newspapers Ltd.
    Hotels & Restaurants of Britain - Keats Printing.
    Q&A Hotels - Trotman Publishing.
    The Times Educational Supplement (TES) - TSL Education.
    The Times Higher Educational Supplement - TSL Education.

    Where can I find further information?

    Further information can be found by visiting any of the following bodies and organisations the addresses and their respective websites are:

    Association of Student Residential Accommodation (ASRA)
    c/o Head of Accommodation Services, 79 North St., St Andrews, Fife KY16 9AJ
    Tel: 01382 345 487
    www.asra.ac.uk

    British Hospitality Association
    Queens House, 55-56 Lincoln's Inn Fields, London WC2A 3BH
    Tel: 020 7404 7744
    www.bha-online.org.uk

    Hospitality Training Foundation (HTF)
    International House, High Street, Ealing, London W5 5DB
    Tel: 020 8579 2400
    www.htf.org.uk

    Hotel and Catering Training Company (HCTC)
    International House, High Street, Ealing, London W5 5DB
    www.hctc.co.uk

    Hotel Catering and International Management Association (HCIMA)
    Trinity Court, 34 West Street, Sutton, Surrey SM1 1SH
    Tel: +44 (0)20 8661 4900
    www.hcima.org.uk

    The National Health Service (NHS)
    PO Box 376, Bristol BS99 3EY
    Tel: 020 7210 4850
    www.nhs.uk/



    Other Useful Accommodation Manager Work Information

    We have a section available at this site on Accommodation Manager job interview tips that you may find of interest should you wish to brush up your skills in this area and we also have number of career articles that may also be of use to you from within our guides and documents section.

    Locations where we feature Jobs include:-
    Aberdeen, Berkshire, Aberdeen, Bath, Bedfordshire, Berkshire, Birmingham, Bradford, Bristol, Cambridgeshire, Cardiff, Central London, Cheltenham, Cornwall, Coventry, Derby, Devon, Docklands, Dorset, Dundee, Durham, East Midlands, East Sussex, Edinburgh, Essex, Glasgow, Gloucester, Hampshire, Hertfordshire, Kent, Lancashire, Leeds, Leicester, Leicestershire, Lincolnshire, Liverpool, London, Manchester, Middlesbrough, Midlands and in various parts of the West Midlands

    Details of other Accommodation Manager Jobs can also be found in other UK wide areas including:-
    Milton Keynes, Newcastle, Newcastle Upon Tyne, Norfolk, North London, North Midlands, Northampton, Northamptonshire, Northern Ireland, Northumberland, Norwich, Nottingham, Nottinghamshire, Oxford, Oxfordshire, Plymouth, Salisbury, Scotland, Sheffield, Shropshire, Somerset, South East, South London, South Midlands, Southampton, Staffordshire Surrey, Swansea, Swindon, Telford, Wales, Warwickshire, West End, West London, West Midlands, Worcestershire, York and throughout Yorkshire.

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