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Front of House Manager

Job Title: Front of House Manager
Reference: CSM/000
Job Descripton: ISS Support Services is an independent division of ISS Facility Services Limited. Through its Office Services and Front of House businesses, it provides tailored hotel-style services to corporate clients in the UK and regionally. ISS is an established global facilities and outsourcing provider, working with some of the most recognised clients and global brands.

The highlights of working with us include:
* Investors in People Gold accredited organisation
* Experience with working for some of the world`s most successful brands
* Working with experts in the field of FM in continuing the growth of this successful `boutique` business
* For the fourth year in a row, the International Association of Outsourcing Professionals (IAOP) has ranked ISS with the highest global rating on its annual list of the world`s best outsourcing service providers - The Global Outsourcing 100.
* Extensive learning & development opportunities with a range of sales and management courses, including through the ISS University.

We are looking for a Front of House Manager working 5 over 7 days (including weekends) at our Retail Client Site, based in the West End.


• To ensure the smooth operation of the client sites
• To ensure that all client and customer requests and enquiries are fulfilled and exceed expectations
• To work operationally as required as part of the operational team maintaining five-star standards
• To assist with ad-hoc projects to improve overall service
• To maintain the necessary confidentiality on all ISS Front of House and client matters
• To maintain a professional appearance at all times

Client Management

• To develop and maintain excellent relations with Client and Major Stakeholders
• To ensure that all Client site procedures and standards are met
• To use the client site operating systems in accordance with guidelines
• To attend weekly contractor meetings with the client


• Ensure that monthly, temporary staff and overtime costs are kept within budget
• Review suppliers
• Prepare monthly table of variable costs and submit to finance team by end of each month
• Measure KPI's and service standards against agreed and obligated levels
• To provide detailed management information in a timely and concise manner

People management and development

• To lead, co-ordinate and motivate the team
• To carry out interim and quarterly performance reviews with direct reports
• Monitor staff performance and to take necessary action when required
• To assist in disciplinary hearings in line with company policies as and when required
• Hold regular team/one to one meetings to ensure effective communication
• Responsible for maintaining staffing levels in all areas
• Delegate tasks effectively to create team working environment
• Train and develop team
• Provide support to other team members on work related issues
• Conduct weekly team meetings
• To maintain excellent relationships with other service partners
• To be responsible for all payroll administration

If you are a Front of House Manager, highly organised and flexible to work in a fast-paced environment managing a consistent high volume of work please send us your CV today!

Job Type: Permanent
Location: London, West End
Salary: 38000-40000 Per Annum
Posted by: ISS Support Services
Date Posted: 08/05/2018

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