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Product Support Engineer (IT)

Job Title: Product Support Engineer (IT)
Reference: GT - 4055
Job Descripton: About the Company: Our client is a well-established company in the Derby area who are looking for a Full Time Product Support Engineer (IT) to join their team on a permanent basis.

Key Responsibilities:

• Be a self-driven client satisfaction focused person
• Ensuring effective and efficient SLA delivery for clients
• Internal and Face to Face reviews conducted with team members and clients.
• Travel including to client sites (global)
• Interact with customers to ensure the successful delivery of our clients solutions.
• Be able to train others (including clients) on Product operation
• Software Development of small scale system features as required.
• Be a technical product expert in its use by our clients for performance control
• Create and release supporting documentation for software and services.
• Create technical supporting documentation for users of products as required.
• Provide MI and client support SLA`s

About you:

• Ability to work with and understand complex technical systems.
• Customer facing and able to explain complex subjects in a simple understandable manner
• Excellent problem-solving skills
• Understanding of SQL & PostgreSQL
• Unix/Linux knowledge/experience
• Shell Scripting
• PHP Scripting Skills
• Solid Maths and English Qualifications
• A level or equivalent in IT and/or programming qualifications; or proven experience.
• Attention to detail, especially in relation to the complexities of software development.
• Excellent communication skills - including internal and external engagement, availability, use of English Language and use of any additional languages.
• Compliance to company process and policies

What's in it for you? This is a full time Permanent position working hours will be Monday -Friday 8.30am - 5.00pm with an hour for lunch. Salary will depend upon experience. Our client offers excellent benefit package that can be discussed at interview stage.

Interested to know more? My client is looking for someone to start ASAP, so please send an up to date CV to gemmat@key-personnel.co.uk
Job Type: Permanent
Location: Derbyshire, Derby
Salary:
Posted by: Key Personnel Solutions Limited
Date Posted: 07/08/2018
 

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