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IT Helpdesk Technician

Job Title: IT Helpdesk Technician
Reference: Sysitdg0907
Job Descripton: Are you an IT Technician looking for a new opportunity? Do you have 1st line support experience? We have a new vacancy in the Dumfries area, maybe it`s the one for you?

About this role:
The overall purpose of the IT Helpdesk Technician role is to provide day-to-day IT support and develop and maintain the corporate network and applications to ensure that these are available to staff when required.

You will be expected to:

• Deliver all IT services to a high standard, ensuring that activities are delivered on time and in a financially viable way.
• Effectively respond to all customer enquiries, needs and requests.
• Provide specific advice and support on areas relating to IT systems to other parts of the business.
• Provide update reports on activities.
• Contribute to successfully meeting KPI`s.
• Be aware of general aims and goals.
• Adhere to relevant policies and procedures.
• Contributing to the development of policies and procedures.
• Review and monitor the effectiveness of procedures, suggesting improvements where required.
• Be aware of the financial implications of actions.

Duties will include:

• Provide first line support to users through the IT helpdesk.
• Installing and maintaining PCs and peripherals.
• Supporting the IT Systems Officers in installing and maintaining servers, application software and network communications equipment
• Supporting the IT Systems Officers in ensuring the security and integrity of communications network.
• Providing technical support to computer users and awareness of advances in technology that may increase the effectiveness of the network.
• Assisting in the support of the corporate systems, analyse user requirements, suggest suitable solutions.
• Providing training on systems.
• Supporting the IT Systems Officers in creating high quality system and user documentation.
• Developing expertise in particular applications and providing mentoring to colleagues.
• Conducting comprehensive testing under supervision.


• HNC or above


• Full time


• £19,634 to £21,221

Who are System People?

We are a local, professional Recruitment Agency based in English Gate Plaza, Botchergate, Carlisle on Carlisle Airport Business Park, Cumbria in Cumbria. We cover North and West Cumbria and offer a range of professional temporary and permanent opportunities, which include; HR, Finance, IT, Marketing, Office Support, Mechanical/Electrical Engineering and Health and Safety. You will find our consultants to be friendly and approachable but most of all honest. We do not work on commission; we work as a team to create a friendly, professional environment to support our candidates in their search for the right position. for work.

If you are interested in this role, or indeed any of our other opportunities, please do not hesitate to call Frankie Scott on 01228 210019 to arrange a registration, we would love to represent you and help find you work.

System People are acting on behalf of their client as a recruitment agency.
Job Type: Temporary
Location: Dumfriesshire, Dumfries
Salary: 19634-21221 Per Annum
Posted by: System People
Date Posted: 09/08/2018

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