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Senior IT Support Technician

Job Title: Senior IT Support Technician
Reference: SWR1682
Job Descripton: Senior IT Support Technician - We are currently recruiting on behalf of an IT Company for a Senior IT Support Technician to work from their rural based office in the Cambridgeshire countryside. Specialising in the design, installation and support of IT networks, this company provide an environment for ambitious Support Technicians with many opportunities to learn new products and skills.

The key focus of the Senior IT Support Technician is to answer calls & emails from customers on the helpdesk, server administration and going onsite to visit their clients.

Other key responsibilities within the role are:

• Support of Microsoft Windows Server, Office 365 & Windows 10
• Analysis and diagnosis of complex IT support issues
• Confidently communicating with customers via telephone and email

Skills and attributes required:

• Fantastic customer service skills and able to prioritise in a timely and effective manner
• Minimum of 2 years' experience within a client facing consultancy role
• Managing expectations for multiple clients would be an advantage
• Excellent communication skills and telephone manner
• Working knowledge of WiFi, Azure IaaS and Hyper-V would be beneficial
• Full UK Driving licence

On offer is a salary of £25000-£27000 plus benefits as well as profit shares. Their offices are based on the Cambridge outskirts and easily accessible from the A14 and M11.

As an ISO 9001:2015 and Investors in People Gold company, their commitment to continuous learning and high product quality are critical to the success of the business. If this sounds like the opportunity for you and you have the relevant skills and experience, please apply by forwarding an up to date CV as soon as possible. We look forward to hearing from you.

This vacancy is being advertised by Spider. The regions Fixed Fee Web Recruitment Company. We provide an online recruitment advertising and employee selection service in Suffolk, Norfolk, Essex and Cambridgeshire.

Additional keywords: IT, Support, Helpdesk, Technician, Office 365, Azure, Hyper-V, Windows Server

By applying for this role you give permission for Spider to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Spider Web Recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment
Job Type: Permanent
Location: Cambridgeshire, Cambridge
Salary: 25000-27000 Per Annum plus ben
Posted by: Spider Web Recruitment
Date Posted: 04/09/2018

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