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Technical Support Analyst

Job Title: Technical Support Analyst
Reference: HRS-53-18
Job Descripton: Hours: Full Time, Permanent
Salary: £25-35k per annum
Benefits: Private Healthcare and increasing holiday entitlement
Location: Cookham, Berkshire

Our client is a small software consultancy firm based in Cookham, Berkshire with a strong technical background in developing business applications and are Visual Studio Partners who provide Microsoft Azure SaaS (Software as a Service) to their customers.

They are seeking to recruit a Technical Support Analyst to work on their Cloud Based Data Processing and Reporting Platform as part of their Customer Service Delivery Team.

The successful candidate will be responsible for:

• Day to day system monitoring and checks
• General problem solving and investigation
• Providing support and responding to data requests by the writing and running of ad-hoc T-SQL scripts against customers data
• Testing of software changes and involvement in software release management with the development team.



Being part of a small, focused technical team means the applicant should be open to advancing their skills set in related technology (Microsoft Database/T-SQL), as well as supporting other team members when required. As a company using cutting edge technologies, our client promotes training for continuous improvement.

Skills and Experience:

The ideal candidate will be a motivated self-starter with analytical mind and excellent organisational and communication skills and hands on experience and understanding of Application/Software. Demonstrable Financial Services experience along with planning and time management in order to assist with projects is essential for this role along with a flexible approach to work and a strong focus on customer service delivery.

Essential:

• Experience writing queries using T-SQL and Relational Databases (Microsoft)
• Detailed Analysis of Data using Microsoft Excel
• Financial or Accounting Experience (A-Level Maths minimum)
• Attention to detail and the ability to multi-task and prioritise work appropriately
• Strong analytical problem solving and organisational skills
• Strong Communication Skills
• Self-motivated and enthusiastic with good time management skills
• Customer Service Experience

Desirable:

• Advanced SQL Report writing, Stored Procedures, Database Design
• Some basic programming skills (C#, SQL, Web)
• Understanding of Software as a Service (SaaS)

If you have the experience and believe that you can help us to deliver our vision, then please apply online, or e-mail your CV to recruitment@hrsolutions-uk.com
Job Type: Permanent
Location: Berkshire, SL6 9AY
Salary: 25000-35000 Per Annum Private
Posted by: HR Solutions (Consultancy) Limited
Date Posted: 21/12/2018
 

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