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Customer Service Strategy Manager

Location: Kingston Upon Hull, United Kingdom
Salary: £0 - £42600/annum + £4800 car allowance
Job Type: Permanent   Add to Shortlist: Customer Service Strategy Manager


Are you interested in designing and delivering a Customer Experience Strategy for SME Customer Service for a retail energy company? Part of the SME Service Excellence team, the Customer Service Strategy Manager is responsible for the development of Customer Centric Strategic plans. This is a key role whose goal is to build solid customer satisfaction leading to increased trust that translates ... more about Customer Service Strategy Manager


Posted: 08-Aug-2014

Customer Relations Manager

Location: Kingston Upon Hull, United Kingdom
Salary: £0 - £39000/annum + Car + Pension
Job Type: Permanent   Add to Shortlist: Customer Relations Manager


This is a key role in ensuring the SME customer service team delivers against its customer and financial targets, with a 'zero tolerance to non-compliance' agenda. This team are responsible for effective complaints handling and complaint reduction, ensuring lessons are learnt and lead to process improvements and reengineering aligned to customer needs…. 'right 1st time', 'manage my expectations', ... more about Customer Relations Manager


Posted: 05-Aug-2014

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